Customer Service
Protection Plan Holders
If you have questions, need assistance, want to make a change to your existing protection plan
or file a claim,
please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do
not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.
Partners
If you have a current account with us and need information or would like more information on becoming a partner
agency, please click here to complete a brief contact form
or call 1-800-537-8052.
Emergency Travel Assistance
Please refer to the top left corner of your Confirmation of
Coverage to locate your protection plan name.
For a full list of international access numbers and collect calling instructions by country,
download the AT&T USADirect Wallet Card.
On Call International
On Call International provides assistance for the following plans:
Travel Basic, Travel Select, Travel Max and Flight Insure Plus, all underwritten
by Nationwide Mutual Insurance Company and affiliated companies*.
*Certain states may be underwritten by United States Fire Insurance Company.
If you are traveling and need emergency assistance or advice and currently
hold a policy on one of the above mentioned protection plans,
please call the following numbers for assistance:
U.S./Canada (toll-free):
1-866-930-9806
Outside U.S./Canada (collect):
1-603-328-1965
On Call International also provides assistance for the Business Traveler
plan underwritten by United States Fire Insurance Company.
U.S./Canada (toll-free):
1-800-784-0255
Outside U.S./Canada (collect):
1-603-894-4710
EUROP ASSISTANCE USA
EUROP ASSISTANCE USA provides travel assistance for the following plans: Travel Plus,
TraveLite, Annual Multi-Trip, Flight Plus, and Business Traveler, all underwritten by Old Republic
Insurance Company.
If you are traveling and need emergency assistance or advice and currently hold a policy on one
of the above mentioned protection plans, please call the following numbers for assistance:
U.S./Canada (toll-free):
1-866-866-8155
Outside U.S./Canada (collect):
1-240-330-1532