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File a Claim

Travelex Media Center

Supplier Special Notices

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U.S. Dept. of State Travel Warnings

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Download Your Forms Online

Travelex Insurance Services offers online claim initiation or access to claim forms to help expedite the claim process. Choose your insurance plan below, enter the protection plan number and select submit.

Product*

Brochure or Plan Number
(example: OTP, 360AC)

* Required Fields

Check Your Claim Status

Choose your insurance plan below, enter the protection plan number and select submit to be taken to our claim status site. You will receive up to date status on your claim, including what information the claims department has already received and any documentation that may be pending. You will need to have the plan number and your claim ID in order to view any details. You can find this on your claim form.

Product*

Brochure or Plan Number
(example: OTP, 360AC)

* Required Fields

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For assistance please call (800) 228-9792

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Customer Service

Phone: (800) 228-9792
(8:00 a.m. to 7:00 p.m. CST, Monday - Friday)
customerservice@travelexinsurance.com

Technical Difficulties

Phone: (888) 457-4602
(8:00 a.m. to 7:00 p.m. CST, Monday - Friday)
techsupport@travelexinsurance.com

Emergency While Traveling

Click here for emergency phone numbers
while traveling

The above information contains a brief description of benefits. Refer to the applicable Certificate of Insurance or Evidence of Coverage (the "Policy") for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products may not be available to residents of all states. If there is any conflict between the contents of this website and the Policy, the Policy will govern in all cases.