Reach our 24/7 Travelex emergency assistance provider
Have a Travelex policy and need help on vacation? Whether it’s urgent or not, you can reach our Travelex emergency assistance provider, Zurich Travel Assist, anytime from anywhere. Just use the contact information below or tap the assistance button in our Travel On app.
We’re here to care for you, 24/7
Our emergency contact details
Speak to Zurich Travel Assist
- If you’re in the U.S. or Canada, call:
1-800-555-0870 (toll-free) - If you’re in the outside the U.S. or Canada, call:
1-416-977-1803 (collect) - If you want to send an email, use:
[email protected]
Use our app to get help
If you’ve downloaded our Travel On app, you can tap the assistance button to connect with our Zurich Travel Assist assistance provider.
How we can help you
Travel assistance
We give our customers access to 24-hour emergency travel assistance for situations like:
- Travel document and ticket replacement
- Emergency cash transfer
- Language interpretation services
… and more.
Check out these different situations where our Travelex emergency assistance provider can provide help and support.
Medical assistance
If you or a traveling companion get sick or injured during your trip, our Travelex emergency assistance provider can offer the following types of support:
- Medical assistance and consultation
- Medical evacuation
- Emergency medical payments
- Prescription assistance
