24/7 travel assistance you can rely on — included with our plans

Discover the value of experienced support while you travel

From meeting life-long friends abroad to discovering local hidden gems, you never know what surprises may come your way when you’re traveling. However, the unpredictability of traveling can also come with challenges. Whether you get sick, lose something important, or fall victim to a crime, it's often much more difficult to deal with issues while traveling than it is at home.

When you protect your trip with us at Travelex, you get 24/7 access to travel assistance specialists. We’re here to support you through the good times and the not-so-good times, and our team of travel assistance pros know how to deal with small hiccups and big emergencies.

We hope your trip is all smooth sailing, but if your vacation takes a turn for the worst, you can feel supported knowing our caring assistance provider is ready to help you get back on track.

Who is Travelex’s travel assistance provider?

Our travel assistance provider is Zurich Travel Assist (They’re a part of Zurich Insurance Group, just like us!) They have a 24-hour global network of multilingual physicians, nurses, travel assistance professionals, and assistance coordinators on hand to help — so you can feel confident calling for support when you need it most.

How can Travelex’s travel assistance provider help me during my trip?

Anything could happen while you’re on vacation, and our provider is equipped to offer a wide variety of travel assistance services.

Here’s what our Zurich Travel Assist team specializes in:

Medical travel assistance

What happens if you get hurt or sick on vacation — especially in another country? Our specialists can help you at any time, whether you’re calling from Arizona or Australia. We’ll focus on getting you the care you need, so you can focus on getting well.

Our Zurich Travel Assist team can help you find the nearest medical provider, replace missing or lost prescription medications, and assist in payments to a hospital or other medical provider. They can even help you schedule your nearby doctor appointment or a telehealth appointment with a physician if you need one to get the help you need. They’ll stay in contact with your physician to help arrange your care, and they can even keep your family updated until you’re ready to travel again.

If you need hospital admission, our medical travel assistance team at Zurich Travel Assist can help with payment arrangements. Plus, if you need an emergency medical evacuation to receive more suitable medical care, our team can arrange and pay for emergency transportation to the nearest hospital.

Need help understanding your medical care if your doctor speaks another language? Our specialists can arrange language interpretation so you’re fully informed.

Emergency travel assistance

Our assistance provider not only helps with medical emergencies, but also those having to deal with crime, natural disasters, and more.

What do you do if your personal belongings are stolen on vacation, or worse? If you’re in another country, you may not know who to call or how to communicate with local police. Our assistance provider can guide you toward the next steps so you can get help fast.

What about other emergencies, like weather-related travel incidents? Whether you’re near a wildfire while traveling or a hurricane impacts your vacation, you can depend on our emergency travel assistance provider to help make tough situations a little easier.

Travel assistance services

The 24/7 support you get when you travel with us isn’t limited to medical or emergency situations. Our travel assistance services also include:

Language translation and interpretation services
Emergency advance of funds
Help with locating lost documents and other important personal items
Help with locating lost luggage
Emergency ticket replacement

With our travel insurance, you don’t have to go through vacation setbacks and emergencies alone. You can call for support any time, day or night.

How do I reach Travelex’s travel assistance provider?

The easiest way to reach Zurich Travel Assist is via our Travel On app — which is available to everyone with a Travelex policy! Just tap the assistance button to connect to the right number to call.

You can also contact Zurich Travel Assist directly:

If you’re in the U.S. or Canada, call: 1-800-555-0870
If you’re outside the U.S. or Canada, call: 416-977-1803
If you want to send an email, use: [email protected]

Which plans include this travel assistance benefit?

All our plans include 24/7 access to travel help! That means you can buy our Ultimate, Advantage, Essential, Travel Med Go, Flight Insure, or Flight Insure Plus plan and know you can get support from our specialists around the clock.